At Untangled, we understand that every client's needs are different. In this case, our client had a severe visual impairment and required information that was easy to read, understand and review with confidence.
To support her, we worked closely with the client to adapt our communications and documentation throughout the application process. Rather than making assumptions, we tested several formats together and tailored the final documents to her preferred requirements.
Adjustments included:
While every application is different, we understand that timing can be important.
In this case, our underwriting team worked closely with the client and their legal representatives to ensure the application progressed smoothly. Following submission, a loan offer was provided within four working days.
Financial applications should be accessible to everyone.
By adapting documentation to meet individual requirements, we helped ensure our client could review information comfortably and make an informed decision about her funding options.
Yes. Where possible, documentation and communications can be adapted to support a client's individual accessibility requirements.
Applications are considered individually. If a client has accessibility requirements, these should be discussed as early as possible so appropriate adjustments can be explored.
Timescales vary depending on the circumstances of the case, the information available and the underwriting process. Each application is assessed individually.
The information required will depend on the specific circumstances of the case and the lender's assessment criteria.
If you're exploring funding options during family law proceedings, our team can explain the process and discuss any accessibility requirements you may have.